Shipping & Returns

Here at Thistle & Twine Yarnworks we are completely dedicated to your total satisfaction. We do everything we can to make sure your order gets to you as soon as possible. Every effort is made to pick, carefully wrap and dispatch your order within 3 working days. We are pleased to answer any questions or queries you have as a customer regarding the delivery of your items.

Order Amendments

PLEASE double-check that everything is correct before placing your order, as unfortunately we are not able to add or amend items once an order has been placed.

Delivery Service

We ship via the USPS. Once your order has been dispatched, you will receive a dispatch email informing you that your order is on the way along with a tracking number. Although we do our best to get your items to you in a timely manner, please remember that we are not Amazon Prime.

Delayed Items & Orders (Out of Stock / Split Orders)

As we are dedicated to ensuring you receive your goods as quickly as possible we may occasionally "split" your order. If an item from your order is out of stock, we will send the other items on your order that are available immediately. You will receive an email from us about a "split order" detailing the items that are out of stock, an estimate of when they will be back in stock and sent out to you, and a new order number for these out of stock items. You will then receive a dispatch notification for the items on your order that are available and have been sent. In the case of any further delays we will keep you updated by email.

In the unlikely event that your entire order is delayed, we will send you an email informing you of this along with an estimate of the expected dispatch date. 

Orders Not Received

If you have received a dispatch email and your order has not arrived, please check your tracking using the link provided in the dispatch email you received from us for updates. Very often the parcel was not been able to be delivered and is waiting for you at your local post office.

Please leave 10 working days before contacting us regarding non-delivery. The Post Office only considers a parcel 'lost' if it has not been delivered 3 weeks after dispatch. If your order still has not arrived after this time please contact us via email.

Returns, Replacements & Refunds

We hope you are satisfied with your order. If you are not, please contact us. Refund requests must be made within 14 days of receipt of your order. Please return the products in a re-saleable condition with appropriate packing along with the delivery note and why you are returning the goods. Once we receive the item(s) and have determined that they can be resold we will process your refund.

*We regret that we cannot accept returns of patterns due to copyright law on these items. If you choose to return these items to us you will not be refunded for the goods or postage.